Refund policy

At Duccy's, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Below are the details of our refund policy:

1. Refund Conditions

  • Eligible Products: We only accept returns and offer refunds for products that are unopened, unused, and in their original condition. The product must be in its original packaging.
  • Return Period: You have 30 days from the date of purchase to request a return and refund.

2. Return Process

  1. Contact: To initiate a return, contact us at support@duccys.com with your order number and reason for the return.
  2. Approval: Once we receive your request, we will notify you about the approval or rejection of your return.
  3. Product Shipment: If the return is approved, we will provide instructions on how to send the product back to our facilities. You will be responsible for paying the shipping costs for returning the item.

3. Refunds

  • Refund Approval: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • Refund Method: If approved, we will process the refund through the original method of payment. The refund may take several business days to reflect in your account, depending on your bank or credit card issuer's policies.

4. Exceptions

  • Non-Refundable Products: Some items, such as sale products, gift cards, and products not in their original condition, are not eligible for a refund.
  • Damages and Issues: If you receive a defective or damaged product, contact us immediately to resolve the issue. We may ask for photos of the product and packaging to proceed with a replacement or refund.

5. Return Shipping

  • Shipping Address: Once the return is approved, we will provide you with the address to which you should send the product.
  • Customer Responsibility: You are responsible for the shipping costs to return the item. Shipping costs are non-refundable.

6. Exchanges

  • Product Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@duccys.com.